Cancelation Policy

We respect that your time is valuable and we appreciate that you understand ours is too.

We have a 24 hour cancellation policy. Any cancellations that occur 24 hours or more before the scheduled time are able to be re-booked at no additional cost to the client.

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The first time a cancellation is made within the 24hr period prior to the time of the booked appointment, the client will be given the opportunity to re-book (with no financial penalty applied).

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Any subsequent cancellations by/for the same client that occur within the 24 hour period will be referred to the Clinic Manager and may result in a cancelled booking fee being applied (which will be equal to the value of the consultation fee for that booking which had been made and subsequently cancelled).

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Clients who make a booking and subsequently fail to present for their designated appointment (and have not contacted the clinic to cancel their appointment), may result in a cancelled booking fee being applied (which will be equal to the value of the consultation fee for that booking which had been made and subsequently cancelled).